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  "html": "<div id=\"s56-bg\" data-jc-clip=\"\" data-jc-name=\"Warm paper\" data-jc-kind=\"shape\" data-jc-start=\"0\" data-jc-duration=\"18\" data-jc-track=\"0\" style=\"left:0px;top:0px;width:1920px;height:1080px;background:#F3EEDF;\" ></div><div id=\"s56-grid\" data-jc-clip=\"\" data-jc-name=\"Paper grain\" data-jc-kind=\"shape\" data-jc-start=\"0\" data-jc-duration=\"18\" data-jc-track=\"1\" style=\"left:0px;top:0px;width:1920px;height:1080px;background:repeating-linear-gradient(0deg,rgba(34,41,37,.018) 0,rgba(34,41,37,.018) 1px,transparent 1px,transparent 8px);\" ></div><div id=\"s56-kicker\" data-jc-clip=\"\" data-jc-name=\"Whiteboard lesson\" data-jc-kind=\"text\" data-jc-start=\"0\" data-jc-duration=\"18\" data-jc-track=\"2\" style=\"left:70px;top:60px;width:700px;height:50px;color:#D95D39;font-family:Courier New,monospace;font-size:26px;font-weight:800;line-height:1.02;letter-spacing:-.025em;text-align:left;white-space:normal;display:grid;align-content:center;\" >OPERATIONS SKETCH / 02</div><div id=\"s56-hook\" data-jc-clip=\"\" data-jc-name=\"Opening question\" data-jc-kind=\"text\" data-jc-start=\"0.2\" data-jc-duration=\"3.6\" data-jc-track=\"3\" style=\"left:70px;top:150px;width:1650px;height:170px;color:#202925;font-family:Georgia,serif;font-size:88px;font-weight:700;line-height:1.02;letter-spacing:-.025em;text-align:left;white-space:normal;display:grid;align-content:center;\" >WHY DOES ONE QUEUE<br>KEEP GROWING?</div><img id=\"s56-line1\" data-jc-clip=\"\" data-jc-name=\"Hand-drawn queue lanes\" data-jc-kind=\"image\" data-jc-start=\"2.2\" data-jc-duration=\"7\" data-jc-track=\"4\" style=\"left:190px;top:350px;width:1540px;height:520px;object-fit:contain\" src=\"data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201200%20460%22%3E%3Cpath%20d%3D%22M50%20100%20C210%2040%20350%20165%20520%2092%20S850%2035%201135%20105%22%20fill%3D%22none%22%20stroke%3D%22%23202925%22%20stroke-width%3D%2218%22%20stroke-linecap%3D%22round%22%2F%3E%3Cpath%20d%3D%22M55%20330%20C245%20255%20370%20392%20555%20310%20S890%20260%201135%20325%22%20fill%3D%22none%22%20stroke%3D%22%23202925%22%20stroke-width%3D%2218%22%20stroke-linecap%3D%22round%22%2F%3E%3C%2Fsvg%3E\" data-jc-animation='{\"tracks\":[{\"id\":\"s56-line1-clipPath\",\"property\":\"clipPath\",\"keyframes\":[{\"id\":\"s56-line1-clipPath-0\",\"time\":0,\"value\":\"polygon(0% 0%,0% 0%,0% 100%,0% 100%)\",\"easing\":\"linear\"},{\"id\":\"s56-line1-clipPath-1\",\"time\":2.2,\"value\":\"polygon(0% 0%,100% 0%,100% 100%,0% 100%)\",\"easing\":\"ease-out\"}]}]}'></img><div id=\"s56-dot0\" data-jc-clip=\"\" data-jc-name=\"Customer marker\" data-jc-kind=\"shape\" data-jc-start=\"3\" data-jc-duration=\"6\" data-jc-track=\"5\" style=\"left:250px;top:455px;width:58px;height:58px;background:#2B6F78;border-radius:50%\" ></div><div id=\"s56-dot1\" data-jc-clip=\"\" data-jc-name=\"Customer marker\" data-jc-kind=\"shape\" data-jc-start=\"3.22\" data-jc-duration=\"5.78\" data-jc-track=\"6\" style=\"left:480px;top:455px;width:58px;height:58px;background:#2B6F78;border-radius:50%\" ></div><div id=\"s56-dot2\" data-jc-clip=\"\" data-jc-name=\"Customer marker\" data-jc-kind=\"shape\" data-jc-start=\"3.44\" data-jc-duration=\"5.56\" data-jc-track=\"7\" style=\"left:710px;top:455px;width:58px;height:58px;background:#D95D39;border-radius:50%\" ></div><div id=\"s56-dot3\" data-jc-clip=\"\" data-jc-name=\"Customer marker\" data-jc-kind=\"shape\" data-jc-start=\"3.66\" data-jc-duration=\"5.34\" data-jc-track=\"8\" style=\"left:250px;top:700px;width:58px;height:58px;background:#2B6F78;border-radius:50%\" ></div><div id=\"s56-dot4\" data-jc-clip=\"\" data-jc-name=\"Customer marker\" data-jc-kind=\"shape\" data-jc-start=\"3.88\" data-jc-duration=\"5.12\" data-jc-track=\"9\" style=\"left:480px;top:700px;width:58px;height:58px;background:#2B6F78;border-radius:50%\" ></div><div id=\"s56-dot5\" data-jc-clip=\"\" data-jc-name=\"Customer marker\" data-jc-kind=\"shape\" data-jc-start=\"4.1\" data-jc-duration=\"4.9\" data-jc-track=\"10\" style=\"left:710px;top:700px;width:58px;height:58px;background:#2B6F78;border-radius:50%\" ></div><div id=\"s56-lab1\" data-jc-clip=\"\" data-jc-name=\"Queue labels\" data-jc-kind=\"text\" data-jc-start=\"3.2\" data-jc-duration=\"6\" data-jc-track=\"12\" style=\"left:235px;top:830px;width:1450px;height:90px;color:#202925;font-family:Courier New,monospace;font-size:30px;font-weight:700;line-height:1.02;letter-spacing:-.025em;text-align:left;white-space:normal;display:grid;align-content:center;\" >QUEUE A                                      QUEUE B</div><div id=\"s56-turn\" data-jc-clip=\"\" data-jc-name=\"Diagnosis\" data-jc-kind=\"text\" data-jc-start=\"7.2\" data-jc-duration=\"4.5\" data-jc-track=\"13\" style=\"left:70px;top:130px;width:1660px;height:140px;color:#202925;font-family:Georgia,serif;font-size:76px;font-weight:700;line-height:1.02;letter-spacing:-.025em;text-align:left;white-space:normal;display:grid;align-content:center;\" >THE LINES AREN'T THE PROBLEM.</div><img id=\"s56-line2\" data-jc-clip=\"\" data-jc-name=\"Bottleneck sketch\" data-jc-kind=\"image\" data-jc-start=\"7.6\" data-jc-duration=\"6.6\" data-jc-track=\"14\" style=\"left:190px;top:330px;width:1540px;height:580px;object-fit:contain\" src=\"data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201200%20520%22%3E%3Cpath%20d%3D%22M55%20120%20C260%2030%20360%20205%20555%20115%20S890%2045%201140%20120%22%20fill%3D%22none%22%20stroke%3D%22%23202925%22%20stroke-width%3D%2218%22%20stroke-linecap%3D%22round%22%2F%3E%3Cpath%20d%3D%22M55%20385%20C280%20280%20390%20460%20580%20370%20S900%20300%201140%20390%22%20fill%3D%22none%22%20stroke%3D%22%23202925%22%20stroke-width%3D%2218%22%20stroke-linecap%3D%22round%22%2F%3E%3Cpath%20d%3D%22M595%2055v410%22%20stroke%3D%22%23D95D39%22%20stroke-width%3D%2224%22%20stroke-linecap%3D%22round%22%2F%3E%3C%2Fsvg%3E\" data-jc-animation='{\"tracks\":[{\"id\":\"s56-line2-clipPath\",\"property\":\"clipPath\",\"keyframes\":[{\"id\":\"s56-line2-clipPath-0\",\"time\":0,\"value\":\"polygon(0% 0%,0% 0%,0% 100%,0% 100%)\",\"easing\":\"linear\"},{\"id\":\"s56-line2-clipPath-1\",\"time\":2.6,\"value\":\"polygon(0% 0%,100% 0%,100% 100%,0% 100%)\",\"easing\":\"ease-out\"}]}]}'></img><div id=\"s56-bottle\" data-jc-clip=\"\" data-jc-name=\"Bottleneck label\" data-jc-kind=\"text\" data-jc-start=\"9\" data-jc-duration=\"5.2\" data-jc-track=\"15\" style=\"left:770px;top:450px;width:420px;height:100px;color:#D95D39;font-family:Courier New,monospace;font-size:34px;font-weight:800;line-height:1.02;letter-spacing:-.025em;text-align:center;white-space:normal;display:grid;align-content:center;\" >ONE SHARED CHECK</div><div id=\"s56-wait-note\" data-jc-clip=\"\" data-jc-name=\"Wait time annotation\" data-jc-kind=\"text\" data-jc-start=\"4.8\" data-jc-duration=\"4.1\" data-jc-track=\"12\" style=\"left:840px;top:540px;width:400px;height:90px;color:#D95D39;font-family:Courier New,monospace;font-size:42px;font-weight:800;text-align:center;display:grid;align-content:center;transform:rotate(-4deg)\">WAIT +38s</div><div id=\"s56-check-note\" data-jc-clip=\"\" data-jc-name=\"Second check annotation\" data-jc-kind=\"text\" data-jc-start=\"10.15\" data-jc-duration=\"3.9\" data-jc-track=\"16\" style=\"left:1130px;top:420px;width:430px;height:100px;color:#2B6F78;font-family:Courier New,monospace;font-size:38px;font-weight:800;text-align:center;display:grid;align-content:center;transform:rotate(3deg)\">ADD CHECK #2</div><div id=\"s56-rule\" data-jc-clip=\"\" data-jc-name=\"Resolution rule\" data-jc-kind=\"text\" data-jc-start=\"13.1\" data-jc-duration=\"4.9\" data-jc-track=\"16\" style=\"left:70px;top:220px;width:1760px;height:210px;color:#202925;font-family:Georgia,serif;font-size:84px;font-weight:700;line-height:1.02;letter-spacing:-.025em;text-align:left;white-space:normal;display:grid;align-content:center;\" >SPLIT THE CONSTRAINT,<br>NOT JUST THE QUEUE.</div><img id=\"s56-underline\" data-jc-clip=\"\" data-jc-name=\"Hand-drawn underline path\" data-jc-kind=\"image\" data-jc-start=\"13.4\" data-jc-duration=\"4.6\" data-jc-track=\"17\" style=\"left:72px;top:620px;width:1180px;height:80px;object-fit:contain\" src=\"data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201200%2080%22%3E%3Cpath%20d%3D%22M20%2044%20C210%2022%20390%2062%20585%2039%20S940%2018%201180%2042%22%20fill%3D%22none%22%20stroke%3D%22%23D95D39%22%20stroke-width%3D%2218%22%20stroke-linecap%3D%22round%22%2F%3E%3C%2Fsvg%3E\" data-jc-animation='{\"tracks\":[{\"id\":\"s56-under-draw\",\"property\":\"clipPath\",\"keyframes\":[{\"id\":\"s56-under-0\",\"time\":0,\"value\":\"polygon(0% 0%,0% 0%,0% 100%,0% 100%)\",\"easing\":\"linear\"},{\"id\":\"s56-under-1\",\"time\":1.15,\"value\":\"polygon(0% 0%,100% 0%,100% 100%,0% 100%)\",\"easing\":\"ease-out\"}]}]}'></img><div id=\"s56-foot\" data-jc-clip=\"\" data-jc-name=\"Closing formula\" data-jc-kind=\"text\" data-jc-start=\"13.7\" data-jc-duration=\"4.3\" data-jc-track=\"18\" style=\"left:75px;top:760px;width:1600px;height:90px;color:#2B6F78;font-family:Courier New,monospace;font-size:32px;font-weight:800;line-height:1.02;letter-spacing:-.025em;text-align:left;white-space:normal;display:grid;align-content:center;\" >2 CHECKS  →  2 FLOWS  →  SHORTER WAIT</div>",
  "name": "056 — Two Queues, One Bottleneck",
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