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  "html": "<div id=\"brighter-bite-case\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Warm outer case-study background\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"0\" style=\"left:0;top:0;width:1080px;height:1350px;background:#F6F2EA\"></div>\n<div id=\"brighter-card\" class=\"bb-card\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Main case-study card\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"1\" style=\"left:42px;top:42px;width:996px;height:1266px;border-radius:28px;background:#FFFDF8\"></div>\n<div id=\"bb-index\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Case-study index\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"2\" style=\"left:78px;top:87px;width:560px;height:24px;color:#B4492F;background:#FFFDF8;font-family:Manrope;font-size:20px;font-weight:800;letter-spacing:4px;line-height:1\">BRIGHTER BITE / PATIENT ACCESS</div>\n<div id=\"bb-title\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"A calmer first visit headline\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"2\" style=\"left:78px;top:128px;width:560px;height:70px;color:#173735;background:#FFFDF8;font-family:Newsreader;font-size:64px;font-weight:700;line-height:1\">A calmer first visit</div>\n<div id=\"bb-subtitle\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Chair subtitle\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"2\" style=\"left:78px;top:204px;width:480px;height:46px;color:#54706B;background:#FFFDF8;font-family:Newsreader;font-size:40px;font-weight:600;line-height:1\">starts before the chair.</div>\n<svg id=\"bb-vignette\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Documentary practice vignette\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"2\" style=\"left:78px;top:286px;width:924px;height:362px\" viewBox=\"0 0 924 362\"><defs><pattern id=\"bb-dot\" width=\"10\" height=\"10\" patternUnits=\"userSpaceOnUse\"><circle cx=\"2\" cy=\"2\" r=\"1.5\" fill=\"#0F5B58\" opacity=\".22\"/></pattern></defs><rect width=\"924\" height=\"362\" rx=\"24\" fill=\"#CFE5DE\"/><rect width=\"924\" height=\"362\" rx=\"24\" fill=\"url(#bb-dot)\"/><rect x=\"38\" y=\"48\" width=\"280\" height=\"246\" rx=\"18\" fill=\"#F6F2EA\"/><rect x=\"68\" y=\"80\" width=\"220\" height=\"18\" rx=\"9\" fill=\"#8FBFB6\"/><rect x=\"68\" y=\"124\" width=\"150\" height=\"16\" rx=\"8\" fill=\"#B1CCC5\"/><rect x=\"68\" y=\"160\" width=\"190\" height=\"16\" rx=\"8\" fill=\"#B1CCC5\"/><circle cx=\"92\" cy=\"240\" r=\"24\" fill=\"#D96C4B\"/><rect x=\"134\" y=\"219\" width=\"140\" height=\"42\" rx=\"21\" fill=\"#0F5B58\"/><circle cx=\"512\" cy=\"104\" r=\"54\" fill=\"#A9694F\"/><path d=\"M422 258q28-118 92-118t102 118v66H422z\" fill=\"#F7FAF8\"/><path d=\"M482 66q45-50 90 2-12-55-54-55-35 0-50 43z\" fill=\"#2C3434\"/><circle cx=\"730\" cy=\"96\" r=\"50\" fill=\"#C98C68\"/><path d=\"M652 266q15-122 78-122t99 122v58H652z\" fill=\"#0F5B58\"/><path d=\"M687 62q24-58 96-12-22-48-58-48-40 0-57 47z\" fill=\"#243737\"/><path d=\"M766 174q60-72 96-94\" stroke=\"#FFFFFF\" stroke-width=\"10\" stroke-linecap=\"round\"/><circle cx=\"864\" cy=\"76\" r=\"14\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"7\"/></svg>\n<div id=\"bb-vignette-label\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Documentary detail label\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:108px;top:605px;width:460px;height:20px;color:#0F5B58;background:#CFE5DE;font-family:Manrope;font-size:16px;font-weight:800;line-height:1\">DOCUMENTARY DETAIL / FICTIONAL PRACTICE TEAM</div>\n<div id=\"bb-quote-1\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Practice lead quote line one\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:78px;top:689px;width:610px;height:36px;color:#173735;background:#FFFDF8;font-family:Newsreader;font-size:32px;font-weight:700;line-height:1\">“We stopped asking patients to navigate</div>\n<div id=\"bb-quote-2\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Practice lead quote line two\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:78px;top:727px;width:620px;height:36px;color:#173735;background:#FFFDF8;font-family:Newsreader;font-size:32px;font-weight:700;line-height:1\">our timetable. We rebuilt it around theirs.”</div>\n<div id=\"bb-attribution\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Practice lead attribution\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:78px;top:783px;width:500px;height:21px;color:#54706B;background:#FFFDF8;font-family:Manrope;font-size:17px;font-weight:700;line-height:1\">DR. MAYA LIN · PRACTICE LEAD · 8-WEEK PILOT</div>\n<div id=\"bb-journey-title\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Patient journey heading\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:78px;top:846px;width:250px;height:22px;color:#B4492F;background:#FFFDF8;font-family:Manrope;font-size:18px;font-weight:800;letter-spacing:2px;line-height:1\">PATIENT JOURNEY</div>\n<div id=\"bb-journey-line\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Patient journey connection line\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:106px;top:914px;width:8px;height:246px;border-radius:4px;background:#B9D8D0\"></div>\n<div id=\"bb-node-request\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Request journey node\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:88px;top:906px;width:44px;height:44px;border-radius:50%;background:#0F5B58\"></div>\n<div id=\"bb-node-triage\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Triage journey node\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:88px;top:1002px;width:44px;height:44px;border-radius:50%;background:#0F5B58\"></div>\n<div id=\"bb-node-confirmed\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Confirmed visit journey node\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:88px;top:1098px;width:44px;height:44px;border-radius:50%;background:#0F5B58\"></div>\n<div id=\"bb-request-title\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Request step\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:156px;top:902px;width:250px;height:23px;color:#173735;background:#FFFDF8;font-family:Manrope;font-size:19px;font-weight:800;line-height:1\">01 · Request</div>\n<div id=\"bb-request-meta\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Request timing\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:156px;top:932px;width:400px;height:19px;color:#54706B;background:#FFFDF8;font-family:Manrope;font-size:16px;font-weight:600;line-height:1\">mobile form · average 2 min 18 sec</div>\n<div id=\"bb-triage-title\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Triage step\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:156px;top:998px;width:250px;height:23px;color:#173735;background:#FFFDF8;font-family:Manrope;font-size:19px;font-weight:800;line-height:1\">02 · Triage call</div>\n<div id=\"bb-triage-meta\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Triage slot detail\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:156px;top:1028px;width:390px;height:19px;color:#54706B;background:#FFFDF8;font-family:Manrope;font-size:16px;font-weight:600;line-height:1\">same-day slots held until 11:30</div>\n<div id=\"bb-confirmed-title\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Confirmed visit step\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:156px;top:1094px;width:300px;height:23px;color:#173735;background:#FFFDF8;font-family:Manrope;font-size:19px;font-weight:800;line-height:1\">03 · Confirmed visit</div>\n<div id=\"bb-confirmed-meta\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Confirmed visit reminder\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:156px;top:1124px;width:400px;height:19px;color:#54706B;background:#FFFDF8;font-family:Manrope;font-size:16px;font-weight:600;line-height:1\">plain-language reminder sent once</div>\n<div id=\"bb-wait-card\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Median wait outcome card\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:610px;top:858px;width:392px;height:142px;border-radius:22px;background:#173735\"></div>\n<div id=\"bb-wait-label\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Median wait label\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:640px;top:887px;width:230px;height:18px;color:#B9D8D0;background:#173735;font-family:Manrope;font-size:15px;font-weight:800;letter-spacing:1px;line-height:1\">MEDIAN WAIT TO BOOK</div>\n<div id=\"bb-wait-value\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Median wait value\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:640px;top:920px;width:330px;height:50px;color:#FFFFFF;background:#173735;font-family:Manrope;font-size:44px;font-weight:800;line-height:1\">6.4 → 2.1 days</div>\n<div id=\"bb-missed-card\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Missed visits outcome card\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:610px;top:1020px;width:392px;height:142px;border-radius:22px;background:#D96C4B\"></div>\n<div id=\"bb-missed-label\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Missed visits label\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:640px;top:1049px;width:230px;height:18px;color:#2B211E;background:#D96C4B;font-family:Manrope;font-size:15px;font-weight:800;letter-spacing:1px;line-height:1\">MISSED FIRST VISITS</div>\n<div id=\"bb-missed-value\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Missed visits value\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:640px;top:1082px;width:250px;height:50px;color:#FFFFFF;background:#D96C4B;font-family:Manrope;font-size:44px;font-weight:800;line-height:1\">14% → 8%</div>\n<div id=\"bb-footer-rule\" data-jc-clip data-jc-kind=\"shape\" data-jc-name=\"Footer divider\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"3\" style=\"left:78px;top:1211px;width:924px;height:2px;background:#B9D8D0\"></div>\n<div id=\"bb-footer-evidence\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Pilot evidence footer\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:78px;top:1237px;width:900px;height:18px;color:#54706B;background:#FFFDF8;font-family:Manrope;font-size:14px;font-weight:700;line-height:1\">Illustrative 8-week access pilot · 412 appointment requests · operational access measures only</div>\n<div id=\"bb-footer-disclaimer\" data-jc-clip data-jc-kind=\"text\" data-jc-name=\"Medical efficacy disclaimer\" data-jc-start=\"0\" data-jc-duration=\"1\" data-jc-track=\"4\" style=\"left:78px;top:1267px;width:650px;height:18px;color:#54706B;background:#FFFDF8;font-family:Manrope;font-size:14px;font-weight:700;line-height:1\">No treatment outcome or medical efficacy claim is made.</div>",
  "name": "Brighter Bite patient access",
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